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Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. JslBlackLabel does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center. https://jsl-blacklabel.returnsdrive.com
Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
Once your return is submitted via our online portal here, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged, we reserve the right to deny your return.
Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Once your items have been inspected, we will send a store credit via email that can be used towards future purchases.
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
Body suits are FINAL SALE due to the delicate nature of the item.
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund, it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to info@jslblacklabel.com
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.