Shipping Policy – JSL BlackLabel

FREE SHIPPING ON U.S. ORDERS OVER $100

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    Shipping Policy

    SHIPPING POLICY

    FREE SHIPPING ON ORDER OVER $100

    We utilize USPS as our primary shipping carrier. After your payment is authorized and verified, please allow up to 72 hours to process your order and ship it out if you chose Free Shipping.

    You will receive an email confirmation containing your tracking number when your order is shipped. If you do not receive your tracking information within 72 hours of purchasing, please send an email to info@jslblacklabel.com.

    Please be mindful that orders placed on Friday will not be processed until the following Monday.

    Orders placed with free shipping can arrive between 1-7 days after shipping. Length of time will vary depending on your zip code. 

    If your order has been shipped and you are experiencing a delay in receiving your order, please contact USPS for further information. Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of USPS. It is the responsibility of USPS to ensure that your package is delivered at the listed delivery date. If you have questions about shipping and delivery, please send an email to info@jslblacklabel.com.

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    Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. JslBlackLabel does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center. https://jsl-blacklabel.returnsdrive.com 

    Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.

     

    Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

     

    RETURNS PROCESS

    Once your return is submitted via our online portal here, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

    Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged, we reserve the right to deny your return. 

    Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Once your items have been inspected, we will send a store credit via email that can be used towards future purchases.

     

    FINAL SALE ITEMS

    Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

    Body suits are FINAL SALE due to the delicate nature of the item.

     

    ORDER NOT DELIVERED OR RETURNED TO SENDER

    In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund, it will be minus the restocking fee and shipping cost.

    Please ensure that your address is correct when you place your order.

    By completing a purchase with us you are agreeing to our full return policy.

    If you have any questions, please send an email to info@jslblacklabel.com

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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