FAQ – JSL BlackLabel

FREE SHIPPING ON U.S. ORDERS OVER $100

0
0
Bag (0) 0
Lang

    FAQ

    FAQ

    Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?

    A: We currently ship via USPS. Shipping is free on orders over $100. All other orders will have shipping calculated at checkout based on the weight of the order and the address it is being delivered to.

    Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout. All orders with free shipping are shipped via USPS. 

    Q: HOW DO I TRACK MY ORDER?

    A: Once your ordered is processed you will receive your tracking number via email or text depending on the contact method that was entered at checkout.  

    Q: WHAT IS CONSIDERED A FINAL SALE?

    A: All swimwear, bodysuits and clearance items are final sale. Refunds and exchanges are not permitted. 

    Q: MY COUPON CODE IS NOT WORKING. WHY?

    A: If you are having difficulties with your coupon code, please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.  

    Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?

    A: Please contact your local USPS. If after contacting the shipping provider, you still need assistance regarding locating your order feel free to contact us at info@jslblacklabel.com and one of our representatives will be happy to assist you.


    Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

    A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions, feel free to contact our support team at info@jslblacklabel.com.


    Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

    A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.


    Q: HOW DO I PROCESS A RETURN OR EXCHANGE?

    A: Please click here for steps on how to easily process your return or exchange.  

    * Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.


    Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?

    A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at info@jslblacklabel.com and we will be happy to assist you.  

     

    Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

    In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.

    WHAT ARE YOU LOOKING FOR?

    View all products

    Search for "{{ result }}"

    MY BAG (0)
    Your shopping bag is empty.
    MY WISHLIST
    VIEW WISHLIST
    Your wishlist is empty.

    Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. JslBlackLabel does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center. https://jsl-blacklabel.returnsdrive.com 

    Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.

     

    Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

     

    RETURNS PROCESS

    Once your return is submitted via our online portal here, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

    Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged, we reserve the right to deny your return. 

    Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Once your items have been inspected, we will send a store credit via email that can be used towards future purchases.

     

    FINAL SALE ITEMS

    Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

    Body suits are FINAL SALE due to the delicate nature of the item.

     

    ORDER NOT DELIVERED OR RETURNED TO SENDER

    In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund, it will be minus the restocking fee and shipping cost.

    Please ensure that your address is correct when you place your order.

    By completing a purchase with us you are agreeing to our full return policy.

    If you have any questions, please send an email to info@jslblacklabel.com

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

    Continue shopping

    This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.

    PRIVACY POLICY
    ACCEPT
    window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'TRQaXy']);